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TABLE OF CONTENTS 1 INTRODUCTION 1.1 OBJECTIVES OF THE STUDY 1.2 MARKET DEFINITION 1.3 MARKET SCOPE
1.3.1 YEARS
1.3.2 CURRENCY 1.4 MARKETS COVERED 1.5 LIMITATIONS 1.6 STAKEHOLDERS 2 RESEARCH METHODOLOGY 2.1 MARKET SIZE ESTIMATION 2.2 MARKET BREAKDOWN AND DATA TRIANGULATION 2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA FROM SECONDARY SOURCES
2.3.2 KEY DATA FROM PRIMARY SOURCES
2.3.3 KEY INDUSTRY INSIGHTS 2.4 ASSUMPTIONS 3 EXECUTIVE SUMMARY 3.1 BEST MARKET TO INVEST 4 PREMIUM INSIGHTS 4.1 ATTRACTIVE MARKET OPPORTUNITIES 4.2 LIFE CYCLE ANALYSIS, BY COUNTRY 4.3 KEY VERTICALS AND COUNTRY MARKETS IN THE MIDDLE EAST CLOUD APPLICATIONS MARKET 5 MARKET OVERVIEW 5.1 INTRODUCTION 5.2 MARKET SEGMENTATION
5.2.1 BY TYPE
5.2.2 BY VERTICAL
5.2.3 BY COUNTRY
5.2.4 BY END USER 5.3 MARKET DYNAMICS
5.3.1 DRIVERS
5.3.1.1 Need for standardizing business processes with better technology
5.3.1.2 Increasing adoption by SMBs
5.3.1.3 Increasing trend of Bring Your Own Device (BYOD)
5.3.2 RESTRAINTS
5.3.2.1 Concerns pertaining to data security and privacy
5.3.3 OPPORTUNITIES
5.3.3.1 Vertical-specific applications
5.3.3.2 Government investment in the cloud applications market
5.3.4 CHALLENGES
5.3.4.1 Need for proactive consulting
5.3.4.2 Migration of applications to cloud 6 INDUSTRY TRENDS 6.1 INTRODUCTION 6.2 VALUE CHAIN ANALYSIS 6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 THREAT OF NEW ENTRANTS
6.3.2 THREAT OF SUBSTITUTES
6.3.3 BARGAINING POWER OF SUPPLIERS
6.3.4 BARGAINING POWER OF BUYERS
6.3.5 INTENSITY OF COMPETITIVE RIVALRY 6.4 STRATEGIC BENCHMARKING 7 MIDDLE EAST CLOUD APPLICATIONS MARKET ANALYSIS, BY TYPE 7.1 INTRODUCTION 7.2 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) 7.3 HUMAN CAPITAL MANAGEMENT (HCM) 7.4 ENTERPRISE RESOURCE PLANNING (ERP) 7.5 SUPPLY CHAIN MANAGEMENT (SCM) 7.6 BUSINESS INTELLIGENCE (BI) 7.7 CONTENT MANAGEMENT AND COLLABORATION 7.8 ECOMMERCE 7.9 OTHER INDUSTRY-SPECIFIC APPLICATIONS 8 MIDDLE EAST CLOUD APPLICATIONS MARKET ANALYSIS, BY VERTICAL 8.1 INTRODUCTION 8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 8.3 TELECOMMUNICATIONS AND IT 8.4 MANUFACTURING 8.5 RETAIL AND WHOLESALE 8.6 GOVERNMENT 8.7 TRAVEL AND HOSPITALITY 8.8 RESOURCE AND UTILITIES 8.9 HEALTHCARE AND LIFE SCIENCES 8.10 OTHER VERTICALS 9 MIDDLE EAST CLOUD APPLICATIONS MARKET ANALYSIS, BY END USER 9.1 INTRODUCTION 9.2 SMALL AND MEDIUM BUSINESSES (SMBS) 9.3 LARGE ENTERPRISES 10 COUNTRY-WISE ANALYSIS 10.1 INTRODUCTION 10.2 KINGDOM OF SAUDI ARABIA (KSA) 10.3 UNITED ARAB EMIRATES (UAE) 10.4 QATAR 10.5 OTHER COUNTRIES 11 COMPETITIVE LANDSCAPE 11.1 OVERVIEW 11.2 COMPETITIVE SITUATION AND TRENDS
11.2.1 NEW PRODUCT LAUNCHES
11.2.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES
11.2.3 MERGERS AND ACQUISITIONS
11.2.4 OTHER DEVELOPMENTS 12 COMPANY PROFILES
(Overview, Products & Services, Strategies & Insights, Developments and MnM View)* 12.1 INTRODUCTION 12.2 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) 12.3 ORACLE 12.4 SAP SE 12.5 MICROSOFT CORPORATION 12.6 SALESFORCE.COM 12.7 INFOR, INC. 12.8 WORKDAY, INC. 12.9 NETSUITE, INC. 12.10 THE SAGE GROUP PLC 12.11 EPICOR 12.12 RAMCO SYSTEMS LIMITED *Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies. 13 APPENDIX 13.1 EXCERPTS FROM INDUSTRY EXPERTS 13.2 DISCUSSION GUIDE 13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 13.4 AVAILABLE CUSTOMIZATIONS 13.5 RELATED REPORTS
LIST OF TABLES
TABLE 1 ASSUMPTIONS OF THE RESEARCH STUDY
TABLE 2 ADOPTION BY SMB IS PROPELLING THE GROWTH OF THE CLOUD APPLICATIONS MARKET
TABLE 3 CONCERNS OF DATA SECURITY AND PRIVACY ARE RESTRAINTS OF THE CLOUD APPLICATIONS MARKET
TABLE 4 VERTICALIZED CLOUD SOLUTIONS IS THE KEY OPPORTUNITY FOR THE CLOUD APPLICATIONS MARKET
TABLE 5 NEED FOR PROACTIVE CONSULTING IS THE KEY CHALLENGE FOR THE CLOUD APPLICATIONS MARKET
TABLE 6 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 7 CRM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 8 CRM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 9 CRM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 10 HCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 11 HCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 12 HCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 13 ERP: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 14 ERP: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 15 ERP: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 16 SCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 17 SCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 18 SCM: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 19 BI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 20 BI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 21 BI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 22 CONTENT MANAGEMENT AND COLLABORATION: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 23 CONTENT MANAGEMENT AND COLLABORATION: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 24 CONTENT MANAGEMENT AND COLLABORATION: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 25 ECOMMERCE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 26 ECOMMERCE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 27 ECOMMERCE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 28 OTHER INDUSTRY-SPECIFIC APPLICATIONS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 29 OTHER INDUSTRY-SPECIFIC APPLICATIONS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 30 OTHER INDUSTRY-SPECIFIC APPLICATIONS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 31 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2013–2020 ($MILLION)
TABLE 32 BFSI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 33 BFSI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 34 BFSI: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 35 TELECOMMUNICATION AND IT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 36 TELECOMMUNICATIONS AND IT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 37 TELECOMMUNICATIONS AND IT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 38 MANUFACTURING: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 39 MANUFACTURING: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 40 MANUFACTURING: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 41 RETAIL AND WHOLESALE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 42 RETAIL AND WHOLESALE : MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 43 RETAIL AND WHOLESALE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 44 GOVERNMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 45 GOVERNMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 46 GOVERNMENT: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 47 TRAVEL AND HOSPITALITY: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 48 TRAVEL AND HOSPITALITY: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 49 TRAVEL AND HOSPITALITY: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 50 RESOURCE AND UTILITIES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 51 RESOURCE AND UTILITIES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 52 RESOURCE AND UTILITIES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 53 HEALTHCARE AND LIFE SCIENCES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 54 HEALTHCARE AND LIFE SCIENCES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 55 HEALTHCARE AND LIFE SCIENCES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 56 OTHERS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 57 OTHERS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 58 OTHERS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY TYPE, 2013–2020 ($MILLION)
TABLE 59 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 60 SMBS: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 61 LARGE ENTERPRISES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 62 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY COUNTRY, 2013–2020 ($MILLION)
TABLE 63 KSA: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 64 UAE: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 65 QATAR: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 66 OTHER COUNTRIES: MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE, BY END USER, 2013–2020 ($MILLION)
TABLE 67 NEW PRODUCT LAUNCHES, 2012–2015
TABLE 68 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES, 2012–2014
TABLE 69 MERGERS AND ACQUISITIONS, 2012–2015
TABLE 70 OTHER DEVELOPEMENTS, 2012–2014
LIST OF FIGURES
FIGURE 1 RESEARCH DESIGN
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
FIGURE 4 BREAKDOWN OF PRIMARY INTERVIEW: BY COMPANY TYPE, DESIGNATION, AND COUNTRY
FIGURE 5 MIDDLE EAST CLOUD APPLICATIONS MARKET SNAPSHOT ON THE BASIS OF TYPE (2015 VS. 2020)
FIGURE 6 QATAR REGION IS CREATING HUGE INVESTMENT OPPORTUNITIES IN THE MIDDLE EAST CLOUD APPLICATIONS MARKET
FIGURE 7 LUCRATIVE MARKET PROSPECTS IN THE MIDDLE EAST CLOUD APPLICATIONS MARKET
FIGURE 8 LIFE CYCLE ANALYSIS, BY COUNTRY (2015): QATAR SOON TO ENTER EXPONENTIAL GROWTH PHASE DURING THE FORECAST PERIOD
FIGURE 9 MIDDLE EAST CLOUD APPLICATIONS MARKET: TOP THREE VERTICALS AND COUNTRIES MARKET GROWTH RATE (2015–2020)
FIGURE 10 MARKET SEGMENTATION: BY TYPE
FIGURE 11 MARKET SEGMENTATION: BY VERTICAL
FIGURE 12 MARKET SEGMENTATION: BY COUNTRY
FIGURE 13 MARKET SEGMENTATION: BY END USER
FIGURE 14 NEED OF STANDARDIZNG BUSINESS PROCESS IS DRIVING THE MIDDLE EAST CLOUD APPLICATIONS MARKET
FIGURE 15 MIDDLE EAST CLOUD APPLICATIONS MARKET: VALUE CHAIN ANALYSIS
FIGURE 16 MIDDLE EAST CLOUD APPLICATIONS MARKET: PORTER’S FIVE FORCES ANALYSIS
FIGURE 17 MIDDLE EAST CLOUD APPLICATIONS MARKET: STRATEGIC BENCHMARKING
FIGURE 18 CRM APPLICATIONS SEGMENT IS EXPECTED TO HAVE THE HIGHEST MARKET SHARE THROUGHOUT THE FORECAST PERIOD
FIGURE 19 MIDDLE EAST CLOUD APPLICATIONS MARKET GROWTH RATE COMPARISON: BY VERTICAL
FIGURE 20 MIDDLE EAST CLOUD APPLICATIONS MARKET SIZE IN SMBS IS EXPECTED TO GROW BY 30.3% DURING THE FORECAST PERIOD
FIGURE 21 MIDDLE EAST CLOUD APPLICATIONS MARKET: SNAPSHOT
FIGURE 22 MIDDLE EAST CLOUD APPLICATIONS MARKET COMPARISON: BY COUNTRY
FIGURE 23 KSA CLOUD APPLICATIONS MARKET IS HAVING HIGHEST MARKET SHARE AMONG THE COUNTRIES OF MIDDLE EAST
FIGURE 24 UAE CLOUD APPLICATION MARKET EXPECTED TO GROW WITH CAGR OF 23.35% DURING THE FORECAST PERIOD
FIGURE 25 QATAR IS THE FASTEST GROWING COUNTRY IN MIDDLE EAST
FIGURE 26 COMPANIES ADOPTED AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES AS THE KEY GROWTH STRATEGIES OVER THE PERIOD OF 2012–2015
FIGURE 27 NEW PRODUCT DEVELOPMENT HAVE FUELED THE INTENSE COMPETITION IN MIDDLE EAST CLOUD APPLICATIONS MARKET
FIGURE 28 BATTLE FOR MARKET SHARE OF 2013- 2015: NEW PRODUCT LAUNCH WAS THE KEY STRATEGY
FIGURE 29 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS
FIGURE 30 IBM.: COMPANY SNAPSHOT
FIGURE 31 IBM: SWOT ANALYSIS
FIGURE 32 ORACLE: COMPANY SNAPSHOT
FIGURE 33 ORACLE: SWOT ANALYSIS
FIGURE 34 SAP SE: COMPANY SNAPSHOT
FIGURE 35 SAP SE: SWOT ANALYSIS
FIGURE 36 MICROSOFT CORPORATION: COMPANY SNAPSHOT
FIGURE 37 MICROSOFT: SWOT ANALYSIS
FIGURE 38 SALESFORCE.COM: COMPANY SNAPSHOT
FIGURE 39 SALESFORCE.COM: SWOT ANALYSIS
FIGURE 40 INFOR, INC.: COMPANY SNAPSHOT
FIGURE 41 WORKDAY, INC.: COMPANY SNAPSHOT
FIGURE 42 NETSUITE, INC.: COMPANY SNAPSHOT
FIGURE 43 THE SAGE GROUP PLC: COMPANY SNAPSHOT
FIGURE 44 RAMCO SYSTEMS LIMITED: COMPANY SNAPSHOT
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