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Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis & Query Tools, & Dash Boards & Reporting Tool) & Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020
발행사 MarketsandMarkets

발행일 2016-04-14
분량 147 pages
서비스형태 Report
판매가격

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The speech analytics market size is estimated to grow from USD 589.1 Million in 2015 to USD 1.60 Billion by 2020, at an estimated CAGR of 22.0% from 2015 to 2020.

Increasing number of contact centers and need for risk and compliance management across various verticals have led the market players to innovate solutions under speech analytics which help companies to understand the changing requirements of their customers. The report aims at estimating the market size and future growth potential of the speech analytics market across different segments, such as types (solutions and services), deployment modes, organization sizes, verticals, and regions. Cloud-based and real-time speech analytics solutions are gaining market traction due to the increasing need of companies for better and cost-effective solutions. 2014 is considered as the base year; 2015 serves as the estimate year; and 2020 is considered as the forecast year in the research study.

The research methodology used to estimate and forecast the speech analytics market begins with the capture of data on key vendor revenues through secondary research. The vendor offerings are also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global identity and access management market from the revenue of the key players in the market. After arriving at the overall market size, the total market was split into several segments and sub-segments which are then verified through primary research by conducting extensive interviews with key people, such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments. The breakdown of profiles of primaries is depicted in the below figure:

Speech Analytics Market

To know about the assumptions considered for the study, download the pdf brochure

The speech analytics ecosystem comprises single solution providers with integrated suites, such as Avaya, Inc., Genesys Telecommunications Laboratories, Inc., Verint Systems Inc., Interactive intelligence Group, Inc., Callminer, Inc., Aspect Software, Inc., Clarabridge, Inc., and Calabrio, Inc., which cater to the unique business requirements of the end users.

Target Audience

  • Speech analytics vendors
  • Workforce optimization solution providers
  • Customer experience solution providers
  • Contact center infrastructure vendors
  • Managed speech analytics service providers
  • Value-added resellers

Scope of the Report

The research report categorizes the speech analytics market to forecast the revenues and analyze the trends in each of the following sub-markets:

By Type

  • Solutions
    • Speech engine
    • Indexing, analysis, and query tools
    • Dashboards and reporting tools
  • Service
    • Professional services
    • Managed services

By Deployment Type

  • On-premises
  • Cloud

By Organization Size

  • Small and medium enterprises
  • Large enterprises

By Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Telecom and IT
  • Retail and consumer goods
  • Healthcare and life sciences
  • Media and entertainment
  • Government, public sector, and utilities
  • Travel and hospitality
  • Others

By Region

  • North America
  • Europe
  • Middle East and Africa (MEA)
  • Asia-Pacific (APAC)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix which gives a detailed comparison of product portfolio of each company

Geographic Analysis

  • Further breakdown of the North American market
  • Further breakdown of the European market
  • Further breakdown of the APAC market
  • Further breakdown of the MEA market
  • Further breakdown of the Latin American market

Company Information

  • Detailed analysis and profiling of additional market players

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