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1 Executive summary
2 Introduction
2.1 Scope and structure
2.2 Methodology
3 Overall context
3.1 Political environment
3.2 Current structure of the public sector
3.3 The government's broad themes for public sector restructuring
3.4 Fiscal agenda
3.5 Reform of public service delivery
3.5.1 Open public services
3.5.2 Reforming business and economic support and regulation
3.5.3 Reform of the welfare sector
3.6 Transparency agenda
3.7 The government ICT strategy
3.8 The Public Services Network (PSN)
3.8.1 The PSN defined
3.8.2 PSN governance structures
3.8.3 PSN commercial objectives
3.8.4 Evolution of the PSN and its key frameworks
3.9 The G-Cloud/CloudStore
3.10 Procurement of ICT
4 ICT market forecast
4.1 Expenditure by sector
4.2 Current spend by category
4.3 Country breakdown
4.4 Forecast for ICT expenditure to 2016-17
4.5 Changes since previous forecast
5 Central and devolved government
5.1 Market structure and funding flows
5.2 Drivers and initiatives
5.2.1 Service integration across Whitehall - the rise of SIAMs
5.2.2 Outsourcing
5.2.3 Shared services and ISSC's
5.2.4 Digital by default
5.2.5 New ICT procurement approaches
5.3 Forecast
5.3.1 Opportunity areas within the forecst
6 Local government
6.1 Market structure
6.2 Funding flows
6.3 Drivers and initiatives
6.3.1 Achieving savings in corporate ICT
6.3.2 Technology supporting new ways of working
6.3.3 Adoption of the PSN
6.3.4 ICT and the transformation of relationships with citizens
6.3.5 Outsourcing
6.4 Forecast
6.4.1 Opportunity areas within the forecast
7 Health
7.1 Market structure
7.2 Funding flows
7.3 Drivers and initiatives
7.3.1 NHS Commissioning Board
7.3.2 Health and wellbeing boards
7.3.3 National ICT strategy
7.3.4 Post the NPfIT
7.4 Forecast
7.4.1 Opportunity areas within the forecast
8 Education
8.1 Market structure
8.2 Funding flows
8.3 Drivers and initiatives
8.3.1 Reform of education
8.3.2 Market fragmentation
8.3.3 Drivers within the university sector
8.4 Forecast
8.4.1 Opportunity areas within the forecast
9 Justice
9.1 Market structure and funding flow
9.1.1 England and Wales
9.1.2 Scotland
9.1.3 Northern Ireland
9.2 Drivers and initiatives
9.2.1 ICT initiatives
9.3 Forecast
9.3.1 Opportunity areas within the forecast
10 Policing
10.1 Market structure and funding flows
10.1.1 England and Wales
10.1.2 Scotland
10.1.3 Northern Ireland
10.1.4 UK-wide forces
10.1.5 National Crime Agency (NCA)
10.1.6 National Policing Improvement Agency (NPIA)
10.2 Drivers and initiatives
10.2.1 ISIS
10.2.2 Mobile technology
10.2.3 Penalty notice processing - PentiP
10.2.4 New police ICT company
10.3 Forecast
10.3.1 Opportunity areas within the forecast
11 Transport
11.1 Market structure and funding flows
11.1.1 Central transport
11.1.2 Devolved transport
11.1.3 Local and regional transport
11.1.4 Devolved transport
11.1.5 Roads infrastructure
11.1.6 Buses
11.1.7 Rail and tram networks
11.1.8 Aviation
11.2 Drivers and initiatives
11.2.1 DfT measures
11.2.2 Transport for London's Project Horizon
11.2.3 MCA hub-and-spoke strategy
11.2.4 DVLA online expansion
11.2.5 Smart ticketing and real time information schemes
11.3 Forecast
11.3.1 Opportunity areas within the forecast
12 National security and defence
12.1 National Security Council
12.2 Awareness and intelligence-gathering agencies
12.2.1 Planning and co-ordination structures
12.3 Threat prevention and protection
12.4 Civil contingency - crisis response and recovery
12.5 Defence
12.5.1 Land Forces
12.5.2 Air Command
12.5.3 Navy Command
12.5.4 Permanent Joint Headquarters
12.5.5 Central TLB
12.5.6 Defence Estates
12.5.7 Defence Equipment and Support (DES)
12.6 Drivers and initiatives
12.6.1 CONTEST - the counter-terrorism strategy
12.6.2 Strategic Defence and Security Review (SDSR)
12.6.3 Defence Future Force 2020
12.6.4 The Defence Core Networks Services (DCNS) programme
12.6.5 Reform of MoD procurement
12.7 Forecast
12.7.1 Opportunity areas within the forecast
13 Supplier landscape
13.1 Market leaders
13.1.1 Winners and losers
13.1.2 Mergers and acquisitions
14 Implications for Suppliers
14.1 Sector priorities
14.2 The austerity menu
14.3 The efficiency agenda
14.4 The reshaping agenda
14.5 Emerging opportunity areas
List of Figures
Figure 1: Public sector organisations
Figure 2: Split of ICT spend by public sector
Figure 3: Expenditure by ICT category
Figure 4: ICT expenditure by country and sector, 2011-12
Figure 5: ICT spend by sector to 2016-17
Figure 6: Public sector ICT expenditure, 2011-12 to 2016-17
Figure 7: Departmental budgets for 2011-12
Figure 8: Central government ICT forecast to 2016-17
Figure 9: Scope of local government services
Figure 10: Local government income sources
Figure 11: Local government expenditure on services
Figure 12: Local government ICT forecast to 2016-17
Figure 13: Healthcare structures across the UK
Figure 14: Health ICT forecast to 2016-17
Figure 15: Number of schools by type and region
Figure 16: Education ICT forecast to 2016-17
Figure 17: Key organisations and delivery channels within the MoJ
Figure 18: Scottish Justice Directorate structure and funding flow
Figure 19: Structure and funding flow of the Northern Ireland Department of Justice
Figure 20: Short- and medium-term opportunities from ICT initiatives across criminal justice
Figure 21: Justice ICT forecast to 2016-17
Figure 22: Police ICT forecast to 2016-17
Figure 23: Transport expenditure
Figure 24: Transport ICT forecast to 2016-17
Figure 25: Future towers approach for MoD ICT
Figure 26: Defence ICT forecast to 2016-17
Figure 27: Top 22 ICT suppliers to the public sector in 2010-11
Figure 28: Summary of spending and reform drivers across sectors
Figure 29: The austerity menu of cost-reduction options
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