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Table of Contents
1. Executive Summary
1.1 Report Overview
1.2 VoIP Market Definition
1.3 Global VoIP Market Segmentation
1.4 VoIP Market Drivers
1.5 Mobile VoIP Usage to Accelerate
1.6 Restraints to VoIP Uptake
1.7 Benefits of This Report
1.6 Methodology
1.7 Frequently Asked Questions (FAQ)
1.8 About Visiongain
2. Introduction to the VoIP Market
2.1 What Does VoIP Signify?
2.2 The VoIP Protocol Maze
2.3 How Does VoIP Work?
2.4 Difference Between Traditional and Internet Telephony
2.5 Measuring VoIP Quality Call Quality Metrics
2.5.1 Network Jitter
2.5.2 Latency or Lag
2.5.3 Packet Loss
2.5.4 MOS
2.6 Advantages of VoIP
2.6.1 Business Case: VoIP in the Hospitality Industry
2.7 Disadvantages of VoIP
2.7.1 Dial Attacks Using VoIP
2.7.2 Confidentiality Issues With VoIP
2.8 Recent Developments in the Europe and North American VoIP Markets
2.9 Current VoIP Market
2.9.1 Net Neutrality
3. Global VoIP Market Forecast
3.1 Global VoIP Subscriptions Forecast 2014-2019
3.2 Global VoIP revenue Forecast 2014-2019
3.3 Global Static VoIP Market Forecast 2014-2019
3.3.1 Global Static VoIP Subscriptions Forecast 2014-2019
3.3.2 Global Static VoIP Revenues Forecast 2014-2019
3.4 Global mVoIP Market Forecast 2014-2019
3.4.1 Global mVoIP Subscriptions Forecast 2014-2019
3.4.2 Global mVoIP Revenues Forecast 2014-2019
4. Regional Static VoIP Market Forecast 2014-2019
4.1 European Static VoIP Subscriptions Forecast 2014-2019
4.1.1 European Static VoIP Revenue Forecast 2014-2019
4.2 North American Static VoIP Subscriptions Forecast 2014-2019
4.2.1 Canadian Static VoIP Market in 2014
4.2.2 United States Static VoIP Market in 2014
4.2.2.1Could US Operators Completely Substitute Fixed-Line Services?
4.2.3 North American Static VoIP Revenue Forecast 2014-2019
4.3 Asia Pacific Static VoIP Subscriptions Forecast 2014-2019
4.3.1 Japanese Static VoIP Market 2014
4.3.2 South Korean Static VoIP Market 2014
4.3.3 Comparing The Chinese and Indian Static VoIP Markets
4.3.4 Asia Pacific Static VoIP Revenue Forecast 2014-2019
4.4 Latin American Static VoIP Subscription Forecast 2014-2019
4.4.1 Brazilian Static VoIP Market vs. Rest of Latin American VoIP Market
4.4.2 Latin American Static VoIP Revenue Forecast 2014-2019
4.5 Middle East & Africa Static VoIP Subscriptions Forecast 2014-2019
4.5.1 Middle East & Africa Static VoIP Revenue Forecast 2014-2019
5. Largest mVoIP Providers
5.1 Main Drivers for the mVoIP Market
5.2 WeChat (Weixin)
5.2.1WeChat (Weixin) Business Solutions and Marketing
5.3 Line
5.4 Skype
5.5 Viber
5.6 Nanu: An Evolution of the mVoIP Model
6. The Impact of the VoIP Model on Telecom Providers
6.1 Decreasing Revenues for Voice and SMS
6.2 Increasing Revenues from Upgrading Customers
6.3 Decreasing Churn Rate
6.4 OTT Market for Business Consumers
6.5 Telecoms Response to OTT Providers
6.5.1 Telecoms Operators Completely Blocking OTT Providers
6.5.1.1 Telecom Regulatory Authority of India Will Not Ban OTT
6.5.1.2 US Court Ruling Could Mean the End of Net Neutrality
6.5.2 Telecoms Operators Charging Premium Rates to OTT Applications
6.5.3 Telecoms Operators Can Compete Through Product Differentiation
6.6. Telecoms Operators Cooperating with OTT Providers
6.6.1 Telecoms Operators Launching Their Own OTT Services
6.6.2 Options to Launch Own Brand OTT Services
7. Current VoIP Market and Future Developments
7.1 Fixed Telephone Subscriptions Will Continue to Decline
7.2 Mobile Subscriptions Reaching Saturation Point
7.2.1 Global Mobile Subscriptions Forecast 2013-2018
7.3 LTE and VoIP = VoLTE
7.3.1 Market Opportunity for OTT players
7.3.2 VoLTE Benefits for Consumers
7.3.3 VoLTE Downsides for Consumers
8. Leading Companies in the Static the VoIP Market
8.1 Comcast Cable
8.2 AT&T
8.3 Verizon
8.4 Orange
8.4.1 EE and Orange
8.5 Vonage
8.6 RTX
8.7 Sipcom
8.8 Sipgate
8.9 Yeastar
8.10 SPIRIT DSP
8.11 RingCentral
8.12 Other VoIP providers
9. Conclusions
9.1 Cost Will Be the Major Driver for VoIP
9.2 Growth in Smartphone and Broadband Penetration
9.3 Deployment of LTE & WiMAX Networks for VoLTE
9.4 Collaboration and Partnerships Will Boost Growth
9.5 Operators Will Respond differently to All Forms of VoIP
9.6 Future of Mobile VoIP
9.7 Challenges Faced by the VoIP model Worldwide
10. Glossary
List of Tables
Table 2.2 VoIP Protocols
Table 2.3 Comparison Between Traditional and Internet Telephony
Table 2.4: European mVoIP Subscriptions 2010-2013 (Millions, AGR %, CAGR %)
Table 3.1: Global VoIP Subscriptions Forecast 2014-2019 (Billion Subscriptions, AGR %, CAGR %)
Table 3.3: Global VoIP Subscriptions Static vs. Mobile Forecast 2014-2019 (Billion Subscriptions, AGR %, Total subscription Share %)
Table 3.7: Global VoIP Revenues Static vs. Mobile Forecast 2014-2019 ($ Billion, Total AGR %, Cumulative Revenues, % Share of Total Revenues)
Table 3.8: Global Static VoIP Subscriptions Forecast 2014-2019 (Billion Subscriptions, Total AGR %)
Table 3.10: Global Static VoIP Revenues Forecast 2014-2019 ($ Billions, Total AGR %, Cumulative Revenues and CAGR %)
Table 3.14: Global mVoIP subscriptions Forecast 2014-2019 ($ Billions, AGR%, CAGR%)
Table 3.19: Global mVoIP Revenues AGR% Forecast 2014-2019 ($ Billions, AGR %, Cumulative Revenues, CAGR %)
Table 4.1: Regional Static VoIP Subscriptions Forecast 2014-2019 (Millions Subscriptions, AGR %, CAGR %)
Table 4.4: Regional Static VoIP Revenue Forecast 2014-2019 ($ Billion, AGR %, CAGR %, Cumulative Revenues)
Table 4.5: European Static VoIP Subscriptions Forecast 2014-2019 ( Million Subscriptions, AGR %, CAGR %)
Table 4.11: European Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %, CAGR %, Cumulative Revenues)
Table 4.14: North American Static VoIP Subscription Forecast 2014-2019 (Million Subscriptions, AGR %, CAGR %)
Table 4.23: North American Static VoIP Revenue Forecast 2014-2019 ($ Billions, AGR %, CAGR %, Cumulative Revenues)
Table 4.25: Asia Pacific Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %, CAGR %)
Table 4.37: Latin American Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %, CAGR %)
Table 4.42: Latin American Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %, CAGR %, Cumulative Revenues)
Table 4.47: Middle East & African Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %, CAGR %, Cumulative Revenues)
Table 5.6: Skype – Key Statistics 2014
Table 5.7: Viber– Key Financial Results 2012-2013 ($ Millions)
Table 7.1 Fixed Telephone Subscriptions Forecast 2014-2019 (billions, AGR %, CAGR %)
Table 7.3 Regional Table 7.2 Regional Mobile Cellular Penetration per 100 Inhabitants 2013 (%)Mobile Cellular Penetration per 100 Inhabitants 2013 (%)
Table 7.4 Regional Mobile Cellular Penetration per 100 Inhabitants 2014 (%)
Table 7.5 Mobile Global Subscriptions Forecast 2014-2019 (Million, AGR %, CAGR %)
Table 7.7: Options to Re-engineer Voice Call Networks
Table 8.1 Comcast Cable Company Overview 2013 ($ Revenues, Customers, Employees, Competitors, Headquarters)
Table 8.2 Comcast VoIP Solutions
Table 8.3 Comcast VoIP Phone Features
Table 8.4 AT&T Company Overview 2013 ($ Revenues, Customers, Employees, Competitors, Headquarters)
Table 8.5 AT&T VoIP Solutions
Table 8.6 AT&T Risk Factors
Table 8.7 Verizon Company Overview 2013 ($ Revenues, Customers, Employees, Competitors, Headquarters)
Table 8.8 Verizon VoIP Solutions
Table 8.9 Orange Company Overview 2013 ($ Revenues, Customers, Employees, Competitors, Headquarters)
Table 8.10 Orange VoIP Solutions
Table 8.11 Breakdown of Orange International Markets ($ Millions)
Table 8.12 Vonage Company Overview 2013 ($ Revenues, Customers, Employees, Competitors, Headquarters)
Table 8.13 Vonage VoIP Solutions
Table 8.14 RTX Company Overview 2013 ($ Revenues, Employees, Average Revenue per Employee, Headquarters)
Table 8.15: Sipgate VoIP Phone Features
Table 8.16: Yeastar Products Overview
Table 8.17: SPIRIT DSP Key Products Overview
Table 8.18: RingCentral Key Products Overview
Table 8.19: Other Leading VoIP providers
List of Figures
Figure 1.2: Global VoIP Market Segmentation and Submarkets
Figure 5.2: Main Drivers of Global mVoIP Adoption in 2014
Figure 7.3 Regional Mobile Cellular Penetration Rate per 100 Inhabitants 2014 (%)
List of Charts
Chart 1.1: Number of Fixed Broadband, Mobile Cellular and Fixed Telephone Global Subscriptions Between 2004-2014 (Billion & Million Subscriptions)
Chart 2.1: The VoIP Protocol
Chart 2.5: European Static VoIP Subscriptions 2010-2013 (Millions, AGR %)
Chart 2.6: North American Static VoIP Subscriptions 2010-2013 (Millions, AGR %)
Chart 3.2: Global VoIP market Forecast 2014-2019 (Billion Subscriptions, AGR %)
Chart 3.4: Global VoIP Subscriptions Static vs. Mobile Forecast 2014-2019 (Billion Subscriptions)
Chart 3.5: Global VoIP Market Subscriptions Static vs. Mobile Forecast 2014-2017-2019 (% Share of total Global Subscriptions)
Chart 3.6: Global VoIP Revenues Static vs. Mobile Forecast 20142019 ($ Billion, Total AGR %,)
Chart 3.9: Global Static VoIP Subscriptions Forecast 2014-2019 (Billion Subscriptions, AGR %)
Chart 3.11: Global Static VoIP Revenue Forecast 2014-2019 ($ Billions, Total AGR %)
Chart 3.12: Global mobile vs. Static VoIP Revenue AGR% Forecast 2014-2019 (Total AGR %)
Chart 3.13: Global Mobile vs. Static VoIP Cumulative Revenues 2014-2019 ($ Billions)
Chart 3.15: Global mVoIP Subscriptions Forecast 2014-2019 ($ Billions, AGR %)
Chart 3.16: Number of Mobile Devices Connected Forecast 2014-2019 (Billion Subscriptions, Total AGR %)
Chart 3.17: Number of Mobile Devices Connected Forecast 2014-2019 (Billion Subscriptions, Total AGR %
Chart 3.18: Global Mobile vs. Static VoIP Subscriptions AGR% Forecast 2014-2019 (Total AGR %)
Chart 3.20: Global Mobile VoIP Revenues Forecast 2014-2019 ($ Billions, AGR %)
Chart 3.21: Share of Mobile vs. Static VoIP Global Revenue Forecast 2014-2016-2019 (% Share)
Chart 4.2: Regional Static VoIP Subscriptions Forecast 2014-2019 (Millions Subscriptions, Global AGR %)
Chart 4.3: Regional Static VoIP Revenue Forecast 2014-2019 ($ Billion, Global AGR %)
Chart 4.6: European Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %)
Chart 4.7: Main European Static VoIP Market Share 2014 (% Share of Total European Market)
Chart 4.8: Total Fixed Broadband Subscriptions vs. Total Static VoIP Subscriptions In France, Germany, Netherlands & The United Kingdom (Million Subscriptions)
Chart 4.9: Total Fixed Broadband Subscriptions Operated by Main Incumbent Operator In France, Germany & The United Kingdom (% of Fixed Broadband Subscriptions)
Chart 4.10: Regional Share of Static VoIP revenues in 2014 (% Share of Global Revenues)
Chart 4.12: European Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %)
Chart 4.13: Regional Share of Static VoIP Revenue forecast 2014-2016-2019 (% Share of Global Revenues)
Chart 4.15: North American Static VoIP Subscription Forecast 2014-2019 (Million Subscriptions, AGR %)
Chart 4.16: US vs. Canada Share of North American Static VoIP Subscriptions 2014-2017-2019 (% Share of Total North American Market)
Chart 4.17: Canadian Penetration of Static VoIP Subscriptions Market 2014 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.18: Number of Fixed Broadband Connections US vs. Canada 2014 (Million of Subscriptions)
Chart 4.19: Number of Fixed Broadband Connections vs. Mobile VoIP Subscriptions in Canada 2014 (Million of Subscriptions)
Chart 4.20: US Penetration of Static VoIP Subscriptions Market 2014 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.21: Number of Fixed Broadband Connections vs. Static VoIP Subscriptions in US 2014 (Million of Subscriptions)
Chart 4.22: Number of Fixed-Line voice Calls Minutes Used in the US 2004-2012 (Minutes in Billions)
Chart 4.24: North American Static VoIP Revenue Forecast 2014-2019 ($ Billions, AGR %)
Chart 4.26: Asia Pacific Static VoIP Subscription Forecast 2014-2019 (Million Subscriptions, AGR %)
Chart 4.27: Regional and Global Penetration of Fixed Broadband as a Percentage of the Total Population (Number of subscriptions per 100 Inhabitants)
Chart 4.28: Share of APAC Static VoIP Market in Japan, China and South Korea (% Share of APAC Market, Rest Of APAC)
Chart 4.29: Japanese Penetration of Static VoIP Subscriptions Market 2014 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.30: South Korean Penetration of Static VoIP Subscriptions Market 2014 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.31: Number of Fixed Broadband Subscriptions vs. Static VoIP subscriptions In Japan, china, South Korea (Subscriptions in Millions)
Chart 4.32: Chinese Penetration of Static VoIP Subscriptions Market 2013 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.33: Chinese Fixed Telephone Subscriptions vs. Fixed Broadband Subscriptions 2009-2013 (Subscriptions in Millions)
Chart 4.34: Indian Fixed Telephone Subscriptions vs. Fixed Broadband Subscriptions 2009-2013 (Subscriptions in Millions)
Chart 4.35: Asia Pacific Static VoIP Revenue Forecast 2014-2019 ($ Billions, AGR %, CAGR %, Cumulative Revenues)
Chart 4.36: Asia Pacific Static VoIP Revenue Forecast 2014-2019 ($ Billions, AGR %)
Chart 4.38: Latin American Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %)
Chart 4.39: Brazilian Share of Total Latin American Static VoIP Market Forecast 2014 (% of Total Static VoIP Connections)
Chart 4.40: Brazilian Penetration of Static VoIP Subscriptions Market 2013 (% of Static VoIP Connections as Share of Total Fixed Broadband Subscriptions)
Chart 4.41: Number of Fixed Broadband Subscriptions in the 5 Most Important National Markets in LATAM 2014 (Subscriptions in Millions)
Chart 4.43: Latin American Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %)
Chart 4.44: Middle East & African Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %, CAGR %)
Chart 4.45: Middle East & African Static VoIP Subscriptions Forecast 2014-2019 (Million Subscriptions, AGR %)
Chart 4.46: Number of Fixed Broadband Subscriptions in South Africa 2009-2013 (Million Subscriptions)
Chart: Middle East & African Static VoIP Revenues Forecast 2014-2019 ($Billions, AGR %)
Chart 5.1: Global Share of mVoIP Providers in 2014 (%)
Chart 5.3: Number of WeChat Users 2011-2014 (Millions)
Chart 5.4: Number of Line Corp. Registered subscribers 2011-2014 (Millions)
Chart 5.5: Global Share of Line Corp. Subscribers in The Main Markets 2014 (%)
Chart 5.6 Mobile Cellular Subscriptions Forecast 2013-2018 (Millions, AGR %)
Chart 6.1 : Examples of Telecoms Operators Cooperating with OTT
Chart 7.2 Fixed Telephone Subscriptions Forecast 2014-2019 (Billions, AGR %)
Chart 7.6 Mobile Cellular Subscriptions Forecast 2014-2019 (Millions, AGR %)
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