1.4 ICT budget allocation by core technology area 1.4.1 Hardware budget breakdown 1.4.2 Software budget breakdowns 1.4.3 Third party IT services expenditure 1.4.4 Telecommunications budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor mindshare
2.1 Introduction 2.1.1 Business intelligence 2.1.2 Green IT and virtualization 2.1.3 Cloud computing
3 ICT procurement trends
3.1 Introduction
3.2 Business objectives influencing IT investment strategy
3.3 IT objectives influencing IT investment strategy
3.4 ICT provider selection
4 Sector-specific trends
4.1 Introduction
4.2 IT expenditure plans for specific business areas
4.3 Technology areas receiving the largest investments
4.4 Upgrades in technology area
5 Summary
5.1 The need to achieve differentiation and adopt a multi-channel strategy is driving the investment in ICT among retailers
6 Appendix
6.1 Definitions
6.2 Further reading
6.3 Contact the authors
List of Tables
Table 1: Retail - enterprise ICT survey geographic breakdown Table 2: Retail - enterprise ICT survey breakdown by size band (number of employees) Table 3: Recent and expected ICT budget changes among retailers Table 4: Retailers' (external) ICT budget allocation, 2013 and 2014 Table 5: Retailers' average hardware budget allocation Table 6: Retailers' average software budget allocation by technology Table 7: Retailers' average IT services budget allocation Table 8: Retailers' average IT consulting services budget allocation Table 9: Retailers' average telecommunications budget allocation Table 10: Retailers' ICT budget allocation by function, 2013 and 2014 Table 11: Outsourced IT functions - retailers' current and future outsourcing priorities Table 12: Business intelligence - retailers' current and future investment priorities Table 13: Business intelligence - vendor mindshare among retailers Table 14: Green IT and virtualization - retailers' current and future investment priorities Table 15: Green IT and virtualization - vendor mindshare among retailers Table 16: Cloud computing - retailers' current and future investment priorities Table 17: Cloud computing - vendor mindshare among retailers Table 18: Business objectives which influence retailers' IT investment strategy Table 19: IT objectives which influence retailers' IT investment strategy Table 20: Factors influencing retailers' decision to choose an ICT provider Table 21: IT expenditure plans in 2014 compared to 2013, for specific technology areas within retailers Table 22: Top three IT projects in 2014 for retailers Table 23: Upgrades in the following technology areas for retailers
List of Figures
Figure 1: Retail - enterprise ICT survey geographic breakdown Figure 2: Retail - enterprise ICT survey breakdown by size band (number of employees) Figure 3: Recent and expected ICT budget changes among retailers Figure 4: Retailers' (external) ICT budget allocation, 2013 and 2014 Figure 5: Retailers' average hardware budget allocation Figure 6: Retailers' average software budget allocation by technology Figure 7: Retailers' average IT services budget allocation Figure 8: Retailers' average IT consulting services budget allocation Figure 9: Retailers' average telecommunications budget allocation Figure 10: Retailers' ICT budget allocation by function, 2013 and 2014 Figure 11: Outsourced IT functions - retailers' current and future outsourcing priorities Figure 12: Business intelligence - retailers' current and future investment priorities Figure 13: Business intelligence - vendor mindshare among retailers Figure 14: Green IT and virtualization - retailers' current and future investment priorities Figure 15: Green IT and virtualization - vendor mindshare among retailers Figure 16: Cloud computing - retailers' current and future investment priorities Figure 17: Cloud computing - vendor mindshare among retailers Figure 18: Business objectives which influence retailers' IT investment strategy Figure 19: IT objectives which influence retailers' IT investment strategy Figure 20: Factors influencing retailers' decision to choose an ICT provider Figure 21: IT expenditure plans in 2014 compared to 2013, for specific technology areas within retailers Figure 22: Top three IT projects in 2014 for retailers Figure 23: Upgrades in the following technology areas for retailers
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