Table of Contents 1 Introduction (Page No. - 12) 1.1 Objectives of the Study 1.2 Market Definition 1.3 Market Scope 1.3.1 Markets Covered 1.3.2 Years Considered in the Report 1.4 Currency 1.5 Stakeholders 2 Research Methodology (Page No. - 16) 2.1 Research Data 2.1.1 Secondary Data 2.1.1.1 Key Data From Secondary Sources 2.1.2 Primary Data 2.1.2.1 Key Data From Primary Sources 2.1.2.2 Key Industry Insights 2.1.2.3 Breakdown of Primaries 2.2 Market Size Estimation 2.3 Market Breakdown and Data Triangulation 2.4 Research Assumptions 3 Executive Summary (Page No. - 26) 4 Premium Insights (Page No. - 30) 4.1 Attractive Market Opportunities in Cloud Communication Platform Market 4.2 Market CAGR of Top Three Soltuions and Verticals 4.3 Lifecycle Analysis, By Region 4.4 Market Investment Scenario 5 Market Overview (Page No. - 33) 5.1 Introduction 5.2 Market Segmentation 5.2.1 By Solution 5.2.2 By Service 5.2.3 By Organization Size 5.2.4 By Vertical 5.2.5 By Region 5.3 Evolution 5.4 Market Dynamics 5.4.1 Drivers 5.4.1.1 Seismic Shifts in Communication Market 5.4.1.2 Cost Effectiveness of Cloud Communication Platform Solutions 5.4.1.3 Growing Inclination of Organizations to Provide Flexible Work Options 5.4.1.4 Increasing Demand for Byod 5.4.1.5 Increasing Demand for Customer-Centric Solutions and Services 5.4.2 Restraints 5.4.2.1 The Huge Investment Associated With Initial Setup 5.4.2.2 Security and Privacy Concerns 5.4.3 Opportunities 5.4.3.1 The Tremendous Growth of Bpo Sector and Its Inclination Towards Cloud-Based Solutions 5.4.3.2 The Significant Requirements of Business Organizations for Greater Flexibility/Scalability 5.4.4 Challenges 5.4.4.1 The Need for Technology to Keep Pace With Changing Customer Behaviour 5.4.4.2 Challenge in Developing the Required Skill Set Among the Workforce 6 Industry Trends (Page No. - 44) 6.1 Introduction 6.2 Value Chain Analysis 6.3 Porter¡¯s Five Forces Analysis 6.3.1 Threat From New Entrants 6.3.2 Threat From Substitutes 6.3.3 Bargaining Power of Suppliers 6.3.4 Bargaining Power of Buyers 6.3.5 Intensity of Competitive Rivalry 6.4 Strategic Benchmarking 7 Cloud Communication Platform Market Analysis, By Solution (Page No. - 49) 7.1 Introduction 7.2 Unified Communication and Collaboration (UCC/UCaaS) 7.3 Web Real-Time Communication (WebRTC) 7.4 Interactive Voice Response (IVR) 7.5 Voice Over Internet Protocol (VoIP) 7.6 Application Programming Interface (API) 7.7 Reporting and Analytics 8 Cloud Communication Platform Market Analysis, By Service (Page No. - 59) 8.1 Introduction 8.2 Training and Consulting 8.3 Support and Maintenance 8.4 Managed Service 9 Cloud Communication Platform Market Analysis, By Organization Size (Page No. - 66) 9.1 Introduction 9.2 Small- and Medium-Sized Enterprises 9.3 Large Enterprises 10 Cloud Communication Platform Market Analysis, By Vertical (Page No. - 71) 10.1 Introduction 10.2 Banking, Financial Services, and Insurance 10.3 Healthcare 10.4 Telecommunication and Ites 10.5 Government 10.6 Retail 10.7 Travel and Hospitality 10.8 Education 10.9 Manufacturing 10.10 Others 11 Geographic Analysis (Page No. - 94) 11.1 Introduction 11.2 North America 11.3 Europe 11.4 Asia-Pacific 11.5 Middle East and Africa 11.6 Latin America 12 Competitive Landscape (Page No. - 112) 12.1 Overview 12.2 Competitive Situation and Trends 12.2.1 New Product Launches 12.2.2 Partnerships, Collaborations, and Agreements 12.2.3 Acquisitions 12.2.4 Venture Funding 13 Company Profiles (Page No. - 125) 13.1 Introduction 13.2 8x8, Inc. 13.2.1 Business Overview 13.2.2 Products Offered 13.2.3 Recent Developments 13.2.4 MnM Views 13.2.4.1 Key Strategies 13.2.4.2 SWOT Analysis 13.3 Avaya, Inc. 13.3.1 Business Overview 13.3.2 Solutions Offered 13.3.3 Recent Developments 13.3.4 MnM Views 13.3.4.1 Key Strategies 13.3.4.2 SWOT Analysis 13.4 Cisco System, Inc. (Cisco) 13.4.1 Business Overview 13.4.2 Products and Services Offered 13.4.3 Recent Developments 13.4.4 MnM Views 13.4.4.1 Key Strategies 13.4.4.2 SWOT Analysis 13.5 Twilio, Inc. 13.5.1 Business Overview 13.5.2 Solutions Offerd 13.5.3 Recent Developments 13.5.4 MnM Views 13.5.4.1 Key Strategies 13.6 Netfortris, Inc. (Netfortris) 13.6.1 Business Overview 13.6.2 Solutions Offerd 13.6.3 Recent Developments 13.6.4 MnM Views 13.6.4.1 Key Strategies 13.7 West IP Communications, Inc. 13.7.1 Business Overview 13.7.2 Solutions Offered 13.7.3 Recent Developments 13.8 Telestax, Inc. 13.8.1 Business Overview 13.8.2 Products, Solutions, and Services Offered 13.8.3 Recent Developments 13.9 Plivo, Inc. 13.9.1 Business Overview 13.9.2 Products Offered 13.9.3 Recent Developments 13.10 Callfire 13.10.1 Business Overview 13.10.2 Products Offered 13.10.3 Recent Developments 13.11 Nexmo, Inc. 13.11.1 Business Overview 13.11.2 Products Offered 13.11.3 Recent Developments 13.12 Other Major Vendors 13.12.1 IBM Corporation 13.12.2 Alcatel-Lucent 13.12.3 Mitel Networks Corporation (Mitel) 13.12.4 Genesys Telecommunications Laboratories, Inc. 13.12.5 Intelepeer 14 Appendix (Page No. - 152) 14.1 Key Insights 14.2 Recent Developments 14.3 Discussion Guide 14.4 Introducing RT: Real-Time Market Intelligence 14.5 Available Customizations 14.6 Related Reports List of Tables (69 Tables)
Table 1 Cloud Communication Platform Market: Assumptions Table 2 Market Size and Growth Rate, 2014–2021 (USD Million, Y-O-Y %) Table 3 Market Size, By Solution, 2014–2021 (USD Million) Table 4 UCC/UCaaS: Market Size, By Vertical, 2014–2021 (USD Million) Table 5 WebRTC: Market Size, By Vertical, 2014–2021 (USD Million) Table 6 IVR: Market Size, By Vertical, 2014–2021 (USD Million) Table 7 VoIP: Market Size, By Vertical, 2014–2021 (USD Million) Table 8 API: Market Size, By Vertical, 2014–2021 (USD Million) Table 9 Reporting and Analytics: Market Size, By Vertical, 2014-2021 (USD Million) Table 10 Cloud Communication Platform Market Size, By Service, 2014-2021 (USD Million) Table 11 Training and Consulting: Market Size, By Vertical, 2014-2021 (USD Million) Table 12 Support and Maintenance: Market Size, By Vertical, 2014-2021 (USD Million) Table 13 Managed Service: Market Size, By Vertical, 2014-2021 (USD Million) Table 14 Cloud Communication Platform Market Size, By Organization Size 2014-2021 (USD Million) Table 15 SMES: Market Size, By Region, 2014-2021 (USD Million) Table 16 Large Enterprises: Market Size, By Region, 2014-2021 (USD Million) Table 17 Cloud Communication Platform Market Size, By Vertical, 2014-2021 (USD Million) Table 18 BFSI: Market Size, By Region, 2014-2021 (USD Million) Table 19 BFSI: Market Size, By Solution, 2014-2021 (USD Million) Table 20 BFSI: Market Size, By Service, 2014-2021 (USD Million) Table 21 Healthcare: Market Size, By Region, 2014-2021 (USD Million) Table 22 Healthcare: Market Size, By Solution, 2014-2021 (USD Million) Table 23 Healthcare: Market Size, By Service, 2014-2021 (USD Million) Table 24 Telecommunication and ITES: Cloud Communication Platform Market Size, By Region, 2014-2021 (USD Million) Table 25 Telecommunication and ITES: Market Size, By Solution, 2014-2021 (USD Million) Table 26 Telecommunication and ITES: Market Size, By Service, 2014-2021 (USD Million) Table 27 Government: Market Size, By Region, 2014-2021 (USD Million) Table 28 Government: Market Size, By Solution, 2014-2021 (USD Million) Table 29 Government: Market Size, By Service, 2014-2021 (USD Million) Table 30 Retail: Market Size, By Region, 2014-2021 (USD Million) Table 31 Retail: Market Size, By Solution, 2014-2021 (USD Million) Table 32 Retail: Market Size, By Service, 2014-2021 (USD Million) Table 33 Travel and Hospitality: Market Size, By Region, 2014-2021 (USD Million) Table 34 Travel and Hospitality: Market Size, By Solution, 2014-2021 (USD Million) Table 35 Travel and Hospitality: Market Size, By Service, 2014-2021 (USD Million) Table 36 Education: Cloud Communication Platform Market Size, By Region, 2014-2021 (USD Million) Table 37 Education: Market Size, By Solution, 2014-2021 (USD Million) Table 38 Education: Market Size, By Service, 2014-2021 (USD Million) Table 39 Manufacturing: Market Size, By Region, 2014-2021 (USD Million) Table 40 Manufacturing: Market Size, By Solution, 2014-2021 (USD Million) Table 41 Manufacturing: Market Size, By Service, 2014-2021 (USD Million) Table 42 Others: Market Size, By Region, 2014-2021 (USD Million) Table 43 Others: Market Size, By Solution, 2014-2021 (USD Million) Table 44 Others: Market Size, By Service, 2014-2021 (USD Million) Table 45 Cloud Communication Platform Market Size, By Region, 2014-2021 (USD Million) Table 46 North America: Market Size, By Vertical, 2014-2021 (USD Million) Table 47 North America: Market Size, By Organization Size, 2014-2021 (USD Million) Table 48 North America: Market Size, By Solution, 2014-2021 (USD Million) Table 49 North America: Market Size, By Service, 2014-2021 (USD Million) Table 50 Europe: Market Size, By Vertical, 2014-2021 (USD Million) Table 51 Europe: Market Size, By Organization Size, 2014-2021 (USD Million) Table 52 Europe: Market Size, By Solution, 2014-2021 (USD Million) Table 53 Europe: Market Size, By Service, 2014-2021 (USD Million) Table 54 Asia-Pacific: Market Size, By Vertical, 2014-2021 (USD Million) Table 55 Asia-Pacific: Market Size, By Organization Size, 2014-2021 (USD Million) Table 56 Asia-Pacific: Market Size, By Solution, 2014-2021 (USD Million) Table 57 Asia-Pacific: Market Size, By Service, 2014-2021 (USD Million) Table 58 Middle East and Africa: Market Size, By Vertical, 2014-2021 (USD Million) Table 59 Middle East and Africa: Market Size, By Organization Size, 2014-2021 (USD Million) Table 60 Middle East and Africa: Market Size, By Solution, 2014-2021 (USD Million) Table 61 Middle East and Africa: Market Size, By Service, 2014-2021 (USD Million) Table 62 Latin America: Cloud Communication Platform Market Size, By Vertical, 2014-2021 (USD Million) Table 63 Latin America: Market Size, By Organization Size, 2014-2021 (USD Million) Table 64 Latin America: Market Size, By Solution, 2014-2021 (USD Million) Table 65 Latin America: Market Size, By Service, 2014-2021 (USD Million) Table 66 New Product Launches, 2012-2015 (USD Million) Table 67 Partnerships, Collaborations and Agreements, 2012-2016 (USD Million) Table 68 Acquistions, 2013-2015 (USD Million) Table 69 Venture Capital Funding, 2012–2015 List of Figures (48 Figures) Figure 1 Cloud Communication Platform Market: Market Segmentation Figure 2 Market: Years Considered Figure 3 Research Design Figure 4 Breakdown of Primary Interviews: By Company, Designation, and Region Figure 5 Market Size Estimation Methodology: Bottom-Up Approach Figure 6 Market Size Estimation Methodology: Top-Down Approach Figure 7 Data Triangulation Figure 8 Na Holds the Highest Market Share for 2015 Figure 9 Top Three Segments for Cloud Communication Market 2016-2021 Figure 10 Growth Trend of Cloud Communication Platform Market (2016–2021) Figure 11 Geographic Lifecycle Analysis (2016): Apac Market is Increasing With the Highest Growth Rate Figure 12 Market Investment Scenario: Apac Rise as the Best Opportunity Market for Investment in the Next Five Years Figure 13 Market, By Solutions Figure 14 Market, By Services Figure 15 Market, By Organization Size Figure 16 Market, By Verticals Figure 17 Market , By Region Figure 18 The Evolution of Cloud Communication Platform Market Figure 19 The Seismic Shift in Communication Market is the Key Drivers in This Market Figure 20 Value Chain Analysis Figure 21 Porter¡¯s Five Forces Analysis Figure 22 Strategic Benchmarking: Cloud Communication Platform Market Figure 23 UCC/UCaaS Solution is Expected to Hold the Largest Market Size in 2016 Figure 24 Training and Consulting Service is Expected to Hold the Largest Market Share in 2016 Figure 25 Large Enterprises Segment is Expected to Hold the Largest Market Share in 2016 Figure 26 BFSI Vertical Expected to Hold the Largest Market Share Among Verticals in the Cloud Communication Platform Market in 2016 Figure 27 North America Expected to Hold the Largest Market Share in 2016 Figure 28 North America Market: Snapshot Figure 29 Asia-Pacific Market: Snapshot Figure 30 Companies Adopted Partnership, Agreements and Collaborations as the Key Growth Strategy Over the Period of 2012–2016 Figure 31 Market Evaluation Framework Figure 32 Battle for Market Share: Partnership, Agreements and Collaborations is the Key Strategy Figure 33 Geographic Revenue Mix of Top Market Players Figure 34 8x8, Inc.: Business Overview Figure 35 8x8, Inc.: SWOT Analysis Figure 36 Avaya, Inc. : Business Overview Figure 37 Avaya, Inc. : SWOT Analysis Figure 38 Cisco Systems, Inc. : Business Overview Figure 39 Cisco Systems, Inc. : SWOT Analysis Figure 40 Twilio, Inc. : Business Overview Figure 41 Netfortis, Inc. : Business Overview Figure 42 West IP Communicati0ns, Inc.: Business Overview Figure 43 Telestax, Inc. : Business Overview Figure 44 Plivo, Inc.: Business Overview Figure 45 Callfire, Inc. : Business Overview Figure 46 Nexmo, Inc. : Business Overview Figure 47 New Product Launches, 2011–2015 Figure 48 Partnerships, Collaborations, and Agreements, 2011–2015
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